Terms and conditions
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These terms apply to the use of MetricMeal and to every purchase you make on metricmeal.com or in the MetricMeal app. By creating an account or paying, you agree to them.
1. Who we are
MetricMeal is a service of Matchletics B.V. (KvK 42041262), De Ynfaert 7, 8447 GM Heerenveen, info@matchletics.com.
2. What MetricMeal does
You upload a photo of a body composition measurement and answer a few questions. An AI model uses these to create a personal 4-week nutrition and exercise plan with recipes. Your plan is saved in your account and can be downloaded as a PDF or emailed.
3. Not medical advice
Your plan is a general guideline, not medical advice, diagnosis or treatment. If you have a medical condition, take medication, are pregnant or have (had) an eating disorder, talk to your doctor or a dietitian before following the plan.
4. Account
You need an account to create a plan. MetricMeal is intended for people aged 16 and over. You are responsible for your login details and for the accuracy of what you enter.
5. Prices and payment
Prices are shown on the website in euros, including VAT. You pay once per scan or per bundle; there is no subscription. Payments are handled by our payment provider. After payment you receive an invoice by email.
6. Delivery and right of withdrawal
Your plan is digital content created right after payment and uploading your measurement. At checkout you agree to immediate delivery and acknowledge that your right of withdrawal ends once your plan has been created. Paid but not yet created a plan? You can request a refund by email within 14 days of payment.
7. If the analysis fails
If your photo is unreadable, is not a measurement report or shows too few values, no plan is created and your scan is not used. You can try again with a better photo. If it really does not work, contact us and you will get your money back.
8. Use
Your plan is for personal use. You may not resell it or use the service for other people's measurements without their consent. Only upload photos you are allowed to use.
9. Liability
We do our best to create a good and safe plan, but AI can make mistakes. Check your plan yourself, especially for allergies. Our liability is limited to the amount you paid for the scan concerned, except in cases of intent or gross negligence.
10. Deleting your account and data
You can delete your account and plans yourself at any time via 'Delete account' at the bottom of the website or in the app. We keep payment records for as long as the law requires (7 years). See the privacy statement for more.
11. Complaints
Have a complaint? Email info@matchletics.com. We reply within 14 days.
12. Applicable law
These terms are governed by Dutch law. As a consumer you keep the protection that the law of your own country gives you.